Ideal Office Solutions Return Policy

If you're not 100% satisfied with your Ideal OS purchase, you can return it for any reason.

Your purchase must be returned in saleable condition with the original packaging, including Universal Product Code (UPC), manuals, parts and your receipt or packing slip.

If you are not completely satisfied with your purchase, return it within 30 days in saleable condition in its original packaging (including UPC code, manual, parts and your receipt or packing slip) for a full refund or replacement. The tender will be made to the same tender as the purchase. Debit and credit card refunds will only be processed to the same card number used for the original purchase. Items purchased by cheque and returned within 14 days of purchase may be returned for a store credit only. For office equipment returns, store management may require a 24-hour inspection period prior to processing the refund. If you do not have a receipt, you may exchange the product or you will be issued a store credit provided that the purchase can be verified. The store credit will be the lowest retail price of the item over the last 90 days. In the absence of proof of purchase, identification may be required. Ideal OS reserves the right to decline a return should proof of purchase not be verifiable.